Customer Service


Wholesale orders

Thank you for your interest in the popular KiwiCig™ electronic cigarette product line! We are a New Zealand based company offering the most competitive prices on all KiwiCig™ high quality electronic cigarette products and accessories. Our team is always happy and excited to work with professional, dedicated and knowledgeable reselling partners. The KiwiCig™ wholesale programme is available for order sizes as low as $NZ 300 to qualified retailers and distributors.

We offer:

  • Only high quality KiwiCig™ products
  • Competitive pricing
  • Low minimum order quantities
  • Fast shipping

So if you operate a tobacco or cigar store or any other business you think could benefit by adding stock of the most trusted brand of electronic cigarette in New Zealand, complete the form or give us a call.


Our dedication to quality service at KiwiCig™ extends to our shipping practices. We do our utmost to ensure that the orders are packaged securely and shipped out to our customers in time. Help us help you by verifying that the shipping address you provided is correct before confirming the order and sending us your payment.


Processing for most orders before shipping is completed within 1 business day after we receive payment confirmation. Payment by online banking except Kiwibank online banking cannot be checked until the next business day. Orders placed before 2:30PM from Monday to Friday will ship on the same day. Orders with Overnight shipping service placed on Friday after 3:00PM will not ship until Monday.

Delivery time

Once your order has been packed and ready to ship, you will be emailed a tracking number, which can be tracked online. Please allow up to 2 days for delivery domestically (Within NZ), or 1 week internationally.

Shipping cost

We have the lowest shipping prices. To check the shipping cost for your ordering items you can just put the ordering items in your shopping cart and then you will know exactly the shipping cost with your shipping address before confirming your order by the payment.

Free shipping

When your ordering value more than $NZ 100 you will get a free shipping anywhere in New Zealand


Return policy

We stand behind the quality of our product and committed to service excellence in everything that we do. Your satisfaction is extremely important to us and we do everything in our power to promptly address your needs.

Please choose your purchase carefully as a refund will not be provided if you change your mind or if the item does not meet your personal expectations.


If the goods you receive are damaged or faulty, you must report any damages or faults within three working days. KiwiCig™ does not refund any shipping costs. Also, we do not pay the cost of shipping products back to us. For health and sanitary reasons electronic cigarette cartridges are not returnable.


  • Different batteries have different warranties, usually ranging from one to three months.
  • Standard and Long batteries will not be replaced after One Month of purchasing.
  • Max Batteries will not be replaced after Two Months of purchasing.

Our warranty does not cover:

  • Normal wear and tear
  • Misuse, abuse, neglect or careless storage
  • Unauthorised repairs

The product being returned must be shipped back to KiwiCig together with the filled and printed Replacement Merchandise Authorisation (RMA) form and proof of purchase. RMA forms can be obtained by emailing Please allow 1-2 weeks for processing.